Description
Job Scope
- Working as a Customer Support Executive or a similar position in the Customer Service department.
- Knowledge of database management systems, including MongoDB.
- Familiarity with database performance tuning and optimization.
- Strong problem-solving and troubleshooting skills.
- Knowledge of Javascript is essential.
- Excellent communication and collaboration abilities.
- Understanding API testing tools like postman.
- Understanding of Get and Post API methods.
- Understanding and working knowledge of Customer Relationship Management software such as ZOHO, Freshdesk etc.
Job Responsibilities
- Gain a comprehensive understanding of the company’s products and services.
- Monitor Bot performance, identify bottlenecks, and propose solutions for optimization.
- Maintain documentation and standard operating procedures.
- Provide customer support through email ticketing system, remote sessions, and phone calls.
- Resolve customer complaints and address their queries promptly and effectively.
- Offer detailed information about the products and services to customers.
- Maintain records of all customer communications for future reference.
- Strive to provide exceptional customer service and ensure customer satisfaction.
- Follow up with customers to gather any further information or address additional needs.
- Collect feedback from customers to improve the quality of services.
- Contribute to the company’s knowledge base by documenting important information and updates.
- Foster and maintain positive relationships with clients.
- Uphold the quality and standards of the services provided.
Qualification and Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Candidate having 1 – 2 years+ experience. will be preferred.
Knowledge and Technical Skills
- Java Script
- Mongo DB
- MS Office
Preference
Technical abilities to include the following:
- Java Script & MangoDB
- Experienced in APIs and data manipulation