Description

Description

Job Scope

  • Working as a Customer Support Executive or a similar position in the Customer Service department.
  • Knowledge of database management systems, including MongoDB.
  • Familiarity with database performance tuning and optimization.
  • Strong problem-solving and troubleshooting skills.
  • Knowledge of Javascript is essential.
  • Excellent communication and collaboration abilities.
  • Understanding API testing tools like postman.
  • Understanding of Get and Post API methods.
  • Understanding and working knowledge of Customer Relationship Management software such as ZOHO, Freshdesk etc.

Job Responsibilities

  • Gain a comprehensive understanding of the company’s products and services.
  • Monitor Bot performance, identify bottlenecks, and propose solutions for optimization.
  • Maintain documentation and standard operating procedures.
  • Provide customer support through email ticketing system, remote sessions, and phone calls.
  • Resolve customer complaints and address their queries promptly and effectively.
  • Offer detailed information about the products and services to customers.
  • Maintain records of all customer communications for future reference.
  • Strive to provide exceptional customer service and ensure customer satisfaction.
  • Follow up with customers to gather any further information or address additional needs.
  • Collect feedback from customers to improve the quality of services.
  • Contribute to the company’s knowledge base by documenting important information and updates.
  • Foster and maintain positive relationships with clients.
  • Uphold the quality and standards of the services provided.

Qualification and Experience

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Candidate having 1 – 2 years+ experience. will be preferred.

Knowledge and Technical Skills

  • Java Script
  • Mongo DB
  • MS Office

Preference
Technical abilities to include the following:

  • Java Script & MangoDB
  • Experienced in APIs and data manipulation


 

Education

ANY GRADUATE