System Administrator

• Design infrastructure architecture to align with department’s strategic plan, including servers, cloud, networks, VoIP, etc.
• Provide technical support for both hardware and software issues our users encounter.
• Provide direct support in daily network and systems operations including the evaluation of system utilization, monitoring response time, and primary support for detection and correction of operational problems.
• Upgrade systems and processes as required for enhanced functionality and security issue resolution.
• Perform windows updates, software patches, and firmware upgrades.
• Monitor the system daily and respond immediately to security or usability concerns.
• Provide configuration recommendations and assistance to include troubleshooting and de-bugging support for implementation projects and initiatives.
• Work closely with internal and external users, and outside vendors to effectively plan, deploy, and maintain production environment.
• Respond to and resolve help desk requests, including server, network, and endpoint devices.

Responsible for the endpoint device deployment.

• Respond to security related activities to maintain network security and data reliability.
• Responsible for configuring and troubleshooting software and application systems as assigned.
• Assist the on-going mobility projects in process development and documentation to ensure a smooth and consistent end user experience.
• Write and edit automation scripts to increase systems and task efficiency.
• Write and maintain technical documentation.