System Analyst/ Microsoft Dynamics 365

About the job

Description:

Responsibilities:

This is equivalent to a tech lead or tech consultant. Has D365 experience. Can translate how requirements will be built in D365 and/or the system/app built on it. Comes up with integration design document, solution design document. Helps in data mapping. Supports SIT, UAT defect resolution

• Microsoft Dynamics 365 Customer Service and Contact Center:

o Collaborate with business stakeholders to gather requirements and translate them into technical solutions.

o Implement and configure Dynamics 365 Customer Service and Contact Center modules.

o Provide support and troubleshooting for Dynamics 365 Customer Service and Contact Center issues.

• Quality/Testing:

o Execute test plans and test cases.

o Perform manual unit testing to ensure software quality.

o Identify, document, and track defects and issues.

• Microsoft DevOps:

o Manage and maintain development life cycle in Azure DevOps.

Skills:

• Dynamics 365 CE (Sales & Service),

• PowerApps (Model Driven, Canvas),

• Power Automate, PowerBI SharePoint, Azure DevOps, JavaScript, Plugins