System Support Technician

Responsibilities:

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  • Ensure the high uptime of calibration controllers and the SW running on them for the service delivery teams.
  • Manage the computer refresh program of the Americas region consisting of installation and configuration of a wide variety of Keysight proprietary software, collaboration with end users in various locations for confirmation of requirements, file transfers and deployment.
  • Continuously work on process and tool improvement.
  • Work with calibration SW developers and IT teams to,
    • isolate, troubleshoot, and resolve calibration system problems reported by the service centers or service teams operating on customer sites.
    • validate updates and enhancements to calibration platforms, infrastructure, and IT policies and security patches prior to implementation.

Requirements:

Qualifications:

Combination of education and/or applicable work experience of 4+ years in related tasks, such as calibration using automated tools, troubleshooting systems, SW support or development.

Must-Have Skills 

Applicants might be asked to complete relevant work samples as part of the selection process.

 Desired Skills 

Remote/Hybrid Work Possible: This position will be required to be on site initially, but hybrid may be available after a reasonable amount of time on the job. Please ONLY submit candidates local to the Roseville area. Candidates who are unable to work on-site in Roseville will not be sent to the manager to review. 

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  • Ability to troubleshoot systems consisting of electronic equipment, printers, computers, and software that control these systems.
  • Attention to detail, ability to extract relevant technical info from manuals.
  • Self-starter, manage workload and tickets independently.
  • Working knowledge of electronics measurement equipment.
  • Familiarity w. Keysight’s calibration platforms.
  • Ability to read and understand low level and/or scripting programming languages such as C, BASIC, Perl, Python.
  • Some knowledge of Unix OS such as using shell/command prompt to navigate directories/folders and executing some commands.