10+ years’ experience as a System Administrator supporting highly secure Microsoft workloads
5+ years’ experience supporting MSFT 365 workloads; SharePoint Online, Exchange Online, OneDrive, Microsoft Teams, Microsoft Defender, Intune
Deep understanding of MSFT Gov Cloud standards DFARS 7012, NIST-800-171, and CMMC 2.0
Deep understanding of Azure AD & Conditional Access controls
Experience managing secure IAM practices including multi-factor authentication (MFA), role-based access control (RBAC), and privileged identity management.
Experience with managing and implementing Entra ID governance. Thorough understanding and proven experience for maintaining for user life cycle, entitlement and access management policies and access certification using Entra ID governance platform.
Experience with traditional and modern IT processes, tools and solutions (change management is key)
Provides timely resolution to complex IT issues, including working with vendors on escalated issues that cannot be resolved immediately
Strong scientific method and technical know-how to troubleshoot errors to resolution in the most efficient manner possible
Superior written and oral communications
Knowledgebase documentation skills
Ability to work independently, as well as part of a global support team with minimal supervision. Experience of working with cross-geographic teams
Skills in compliance documentation, audit preparation, and cross-functional collaboration