Description:
- PC and mobile hardware and software support for factory devices including corporate deployed IT assets at the Griffin facilities
- Provide support for PC operating system and security patch updates/deployments
- Diagnose hardware failures or vulnerabilities and replace failed part, replace PC or coordinator repairs with 3rd party vendor
- Basic understanding of network infrastructure (switches, routers, cabling, architecture understanding)
- Performing basic network and server equipment installation under the direction and support from Caterpillar’s infrastructure team.
- Assist with application/software related issues or vulnerabilities and/or coordinate with the software vendor for resolution as needed
- Provide Root Cause Analysis on issues impacting computers on the factory floor or site-specific client/server solutions and make necessary corrections or make recommendations to the site on changes to improve/resolve impact
- Assist with supporting Caterpillar developed applications including initial troubleshooting
- Assist with ERP and other site-specific account administration as needed
- Assist with non-standard account administration in Active Directory
- Assist with other factory IT projects and initiatives as requested
Typical Day:
- Attending meetings with local business partners & corporate IT Collaborate with on-site IT team to provide status updates and determine next steps.
- Trouble shoot network infrastructure in a local facility
- Work with a production supervisor or office worker to remediate a client/server technical issue.
Technical Skills Required:
- 4+ years’ experience in each of the following:
- Information technology
- PC related hardware/software technology
- Backend infrastructure (server, storage, database, network)
- Enterprise and Technical Architecture understanding
- Office Client Computing solutions
- Project Management capabilities