Systems Administrator

About the job
General Experience Expectations

Five (5) or more years of experience supporting, administering, developing, and implementing various aspects of the ServiceNow platform, with a focus on the Service Desk, Service Catalog, and configuration management database (CMDB), including Discovery configuration and implementation.

Requirements/ Qualifications

The Department is seeking a full-time, on-site Systems Administrator throughout the PO term of this RFQ. The position's required qualifications and preferred qualifications are described below and must be verifiable in the Candidate's resume.

NOTE: Any successful Candidate with access to the Department's network is required to complete the Department's Security Awareness Training within 30 calendar days of hire.

Required Qualifications

A bachelor's degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience.

The Department requires the following experience, skills, and/or knowledge for this position:

Excellent communication and presentation skills, including fluent in English
Five (5) or more years of ServiceNow platform experience.
Four (4) or more years of experience as a Certified ServiceNow System Administrator.
Three (3) or more years of experience as a Certified Professional Application Developer or a Certified Professional Implementer.
Experience in ServiceNow Platform Implementation.
Experience in ServiceNow Management, Instrumentation, and Discovery (MID) Server
Experience with configuring, managing, and supporting ServiceNow Configuration Management Database modules, which include Discovery, various integration tools, Hardware Asset Management (HAM), Software Asset Management (SAM), and Service Mapping;
Experience in configuring, managing, and supporting custom widgets, Flow Design, Integration Hub, and ServiceNow's Employee Center; and Knowledge and ability to work with Glide Ajax scripting.

NOTE: In addition to the above list, the selected Candidate must successfully complete a Level II Background Check.

Preferred Qualifications

The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position:

Possess a valid ServiceNow Systems Administrator certification.
Possess a valid ServiceNow Certified Application Developer certification.
Knowledge of Information Technology Infrastructure Library (ITIL) principles and best practices.
Knowledge of ServiceNow's Information Technology Operations Management (ITOM) configuration, management, support, and best practices.
Knowledge of ServiceNow's Strategic Portfolio Management (SPM) configurations, management, support, and best practices.
Experience with administering Windows servers.
Knowledge of IT standards in a criminal justice environment.
Excellent problem-solving skills to address technical challenges and optimize system performance.
Knowledge of best practices and implementation using multiple companies/agencies within the same instances of ServiceNow.
Knowledge of ServiceNow's Governance Risk and Compliance configuration, management, support, and best practices; and
Knowledge of ServiceNow's Performance Analytics configuration, management, support, and best practices.

Description/Deliverables

The Department's Office of Information Technology (Client) is looking for an experienced Systems Administrator with a certification as a Certified Professional Application Developer or Certified Professional Implementer for the ServiceNow platform. The Candidate will be required to successfully complete tasks in relation to the Scope of Work given below.

Scope Of Work/Job Characteristics

The Systems Administrator will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

Act as a ServiceNow System Administrator.
Ensure that ServiceNow usage follows industry best practices.
Ensure that ServiceNow development follows industry best practices.
Maintain the health and performance within the ServiceNow platform.
Complete the configuration and customization of applications within the ServiceNow platform.
Build, manage, and support workflows within the ServiceNow platform.
Implement new features and updates within the ServiceNow platform.
Provide technical end-user support for the ServiceNow platform as needed; and
Perform additional Systems Administrator tasks as required by the Department.