Systems Operations Engineer

JD:
This position is a senior level technical role that will execute application support of production systems with a focus on incident management, problem management, change/release, and other ITIL based functions. The individual will need to lead discussions and collaboration with development and business teams and be able to develop a deep understanding of applications and business functionality. This role requires the ability to operate independently and help transform and mature the support organization. The position will be working in a corporate environment with large, complex, and critical applications across a wide range of technologies. Examples include large, complex, Tier 1 IIS/.NET/SQL applications, web hosting with multiple server tier levels, and application and server level clustering and load balancing.
Required Qualifications:
• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 4+ years Observability monitoring tools (App Dynamics, Thousand Eyes, ITRS, Splunk)
• 4+ years Windows/Linux operating systems
• 4+ years of application production support experience
• Outstanding problem solving and decision-making skills
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to work effectively in a team environment
• Cloud initiatives (preferably Microsoft Azure or Google Cloud Platform (GCP))

Desired Qualifications:
• Experience supporting an enterprise-level environment
• Strong verbal, written, and interpersonal communication skills
• 3+ years of SQL experience
• Ability to manage initiatives involving process improvements