Tally Support Engineer

Roles & Responsibilities

A Technical Support Engineer is responsible for providing technical support to clients in person and remotely. Giving such assistance means that it’s all about solving problems from the moment they call the customer service line until the caller’s issues are resolved.

Must have experience in Ledger and Tally.

Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams