Tech Lead - Operations Support

About the Role:

In this opportunity as Technical Lead, you will:

Act as the subject matter expert for any operation & tech support inquiries that is related to the services & products that we support. 
Participate in Major Incident process, providing hands-on support investigating and troubleshooting the incident, to successful mitigation 
Act as the go to person for any production issue, troubleshoot and escalate as needed and monitor until successful resolution. Communicate status with the team and stakeholders. 
Provide Product/Application engineering support to drive continual improvement aimed at the highest standards of reliability, quality, and time-to-market. 
Able to provide on-call support and ready to work 24/7 operational shift. 
Build and maintain observability (monitoring & alerting & synthetic tests) for all aspects of infrastructure, micro-services and the platform and implement Alerting mechanism. 
Gather and analyse metrics to understand where quality exists and where support is needed. 
Take active role in implementing Operation Readiness stories, communicate to the project/scrum teams and present 
Implement nonfunctional requirements to ensure system availability, scalability, performance, monitoring, alerting and efficient incident troubleshooting. 
Maintain end-to-end security ensuring that we meet best practices standards. 
Keep up to date with emerging cloud technology trends, especially around DevOps, Service Reliability and Security. 
Provide primary operational support and engineering for multiple large, distributed platforms. Adopt pan-TR operation principles to ensure consistency and efficiency. 
Individuals must be proactive, self-motivated with the ability to prioritize multiple project tasks. 
Provide a balanced view of feature support speed and reliability with well-defined service level objectives.

About You:

You're a fit for the role of Tech Lead - Operations Support if your background includes:

Years of Experience: 9 - 12 Years 
Minimum of 7+ years of experience as Senior DevOps/Operation engineer, with hands on experience in operating a Cloud based services & Products, using AWS/Azure platforms. 
Experience & knowledge of AWS services, such as Cloud Front, ECS, Route53 - huge advantage 
Experience in cross versatile OS platform like Microsoft Windows, Linux 
Must have scripting and programming experience (Bash, PowerShell, Python) 
Must have hands on experience over Distributed logging: Datadog, SumoLogic, CloudWatch 
Experience on Authentication, Authorization, SSO – Single Sign-On and MFA – huge advantage 
Knowledge on IAM – Identity and Access Management with some standard protocols like SAML 2.0, OAuth 2.0, OpenID, SCIM etc. 
Experience with bug tracking tools such Microsoft ADO 
Knowledge on a release deployment process. 
Strong technical knowledge on Monitoring tools like Datadog, ELK and has experience in creating monitors, dashboards and alert metrics with integration skills over various platforms.