Job Description
Primary Responsibilities
Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology
Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
Provide VIP Support for Executives
Troubleshooting and resolving all hardware, software, and network problems
Escalate issues to third-level support teams
Document procedures, FAQs, and inventory of assets
Must be willing to travel up to 10 % of the time
Qualifications
Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
Experience with Helpdesk ticket tracking software and remote desktop support tools
Excellent problem-solving, communication, and interpersonal skills
Ability to prioritize and organize work to meet defined SLA's
Be able to work as a team member
Android mobile in corporation experience
Excellent communications and customer support skills
Bachelor's degree