Technical Service Delivery lead

Toronto, ON 
"Skills and Responsibilities:
• Leading technical implementations including cloud, and vendor managed environments.
• Leading operational readiness, and experience transitioning from implementation into day 2 operations/run.
• Change lead in enterprise change management (ServiceNow)
• Demonstrated ability to align to expected standards and procedures.
• Excellent communication and presentation skills, experience presenting to leadership and management.
• Technical writer for operational guides, runbooks, and knowledge bases
• Problem solving skills.
• Hands on troubleshooting using enterprise monitoring and logging tools (Splunk, Dynatrace, Empirics)
• Application support including monitoring and log analysis for JAVA applications like CCSI and Tel Agent
• Contact Centre technologies Genesys Engage/Cloud CX/Cacaos, Oracle Clients, Cisco CUCM, Verint WFO, NLU/NLP
• Enterprise desktop environment, deployment tools and monitoring knowledge (SCCM, GPOs, login and startup scripts, profiles, security, patching)
• Cloud connectivity and cloud services (Microsoft Azure, Google GCP)
• Networking including Aruba, Global Protect, VPN, and Citrix (Wireshark and troubleshooting techniques)
• Historical reporting solutions including data marts, data warehouse, ETL, Feed hub, and reporting tools."