Technical Services Engineer

Responsibilities

Analyze, troubleshoot, and support large-scale customer deployments in public and private

clouds.

Providing technical expertise during all phases of the Portworx deployment for key customers.
Own and track customer issues using our ticket tracking system.
Answer and resolve support cases across all severity levels.
Work with customers and partners in understanding and troubleshooting their deployments,

application workflows and workloads through multiple layers of the software stack.

Work with the engineering team to analyze the logs, reproduce customer issues and develop

strategies to address customer issues.

Communicate proactively and clearly both internally and externally to enable highest levels of

customer success.

Participate in pre-sales calls, help with customer installation during POC and when in production.
Share and document knowledge via FAQ/KB articles,which can bei nternalor customer facing.

Qualifications

Bachelor's Degree in a technical field and/or related technical experience.
Minimum 2-4 years of experience in customer-facing, technical support work/SRE
Working knowledge of K ubernetes/OpenShift/Tanzu/Vmware container solutions (CKA is plus)
Working knowledge or experience of AWS, AZURE or other related cloud technologies.
Experience in working with one or more DevO ps tools like Ansible, Chef, Puppet, Terraform would

be a plus.

Proven ability to resolve customer problems, and escalations utilizing appropriate internal and

external resources.

Ability to triage issues, and escalate them to appropriate engineering groups as necessary.
Fluent in English with clear verbal and written communications skills.
Self-motivated, self-starter who is not afraid to roll up their sleeves and do the right thing to help