Roles And Responsibilities
Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for Internal and External customers
Escalates complex problems to higher level of expertise within organization
Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
Desired Candidate Profile
Excellent Communication Skills (No Compromise
candidate Should be own laptop and Wi-Fi connection
ANY GRADUATE