Technical Support Engineer

In This Role, Your Responsibilities Will Include

 

• Serve as technical support resource for all client locations (In Illinois)
• Responsible for the implementation, maintenance, and support of all endpoints, software, and hardware for these locations.
• The ability to work in our FreshWorks ticketing system.
• The ability to assess and troubleshoot computer hardware issues, printer issues, and other technical issues.
• Create technical documentation for new and reoccurring issues.
• Ability to track and update tickets through the ticketing system.
• Improving upon the IT processes and procedures that are currently in place.
• Strong experience with Windows 10/11 operating systems.
• Ability to assist with or oversee technical projects as needed.
• Some travel may be required.
  
   

Qualifications

 

• The ability to configure and manage MFP printers and desktop printers.
• The ability to troubleshoot computer hardware issues.
• The ability to image and manage Windows 10/11 and MacBook endpoints.
• The ability to install, update, and manage business applications.
• The ability to manage users and groups in Azure\O365.
• Technical documentation for common issues and processes.
• The ability to troubleshoot issues with mobile phones and VOIP telephones.
• Must be able to comprehend, communicate, and escalate technical issues
• Support tablet devices in the plant and warehouse areas.
• Experience with Microsoft Remote Desktop Services is a plus