Job Description (Job Summary/Roles & Responsibilities)
The essential duties and responsibilities can include the following but are not limited to:
Responsible for working cases to maintain knowledge in a timely manner
Monitor and manage omnichannel services utilizing Salesforce tools
Classify and triage new cases before working on cases to maintain case hygiene. This can provide a good quality report for management review
Provide voice and remote support sessions to customers by WebEx or Teams
Quality Assurance Scores review with the leader
Bachelor’s Degree