Job Requirements
- Bachelor's degree, preferably in Management Information Systems or Computer Sciences
- 4+ years of progressive work experience providing IT supporting and implementing end user systems in an enterprise environment
- Working knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, Windows Operating Systems, and cyber security
- Experience supporting VOIP and SIP video conferencing technologies
- Experience supporting MDM/MAM solutions
- Availability for night and weekend on-call work as well as light travel
- Knowledge of desktop and server hardware, including performance optimization
- Fundamental knowledge of IP networking, routing, and system security
- Install, configure, test, and maintain operating systems, application software, and management tools
- Experience utilizing PowerShell in management of systems
- Excellent written and verbal communications skills and strong customer service experience
- Experience supporting Microsoft technologies including Active Directory, Group Policies, Exchange, and Domains
- Proven technical documentation skills
- Insatiable level of technical curiosity
- Must be physically able to lift and carry computers and other related equipment of up to 50 lbs
Beneficial Skills and Interests
- Programming and scripting languages such as Python
- Knowledge/support Unix/Linux/Docker especially RHEL and CentOS
- Knowledge of the Securities and Trading industry
- Knowledge of coding best-practices and version control
- Knowledge of configuration management systems and automation technologies such as Ansible
- Exposure to JIRA and Confluence or similar suites or ticketing systems
- Experience managing projects including milestones and target completion dates
- Imaging solutions such as Windows Deployment Services and System Center Configuration Manager
- Exposure to Ansible, Chef, Puppet
- Software management including repackaging, scripted installations, and deployment
- Leading technical training, both one-on-one and in group sessions
- MCP/MCSE/CCNA or equivalent a plus
Success Factors
- Experience in high pressure environments
- Ability to coach and mentor early career engineers
- Passion for technology and desire to stay informed of the latest trends and best practices
- Strong verbal and written communication skills
- Management of high touch requests from C-Level executives
- Proven troubleshooting methodology and problem-solving skills
- Ability to manage an active task list and consistently meet deadlines