Technical Support Engineering

Qualifications

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
OR 3+ years of technical support, technical consulting experience, or information technology experience.
OR equivalent experience

Language Qualification

English Language: fluent in reading, writing and speaking.

2+ years prior product/technical support customer facing experience.
Technical experience and knowledge working in Azure technical support or equivalent technology.
Technical skills and hands on experience in 2 or more of the following areas: Active Directory, ADFS, SSO configuration, Azure Identity protection, Identity Management, O365 Identity, Azure MFA.
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

Experience in one or more of these areas desirable

Windows System Administration, Certificates, PKI, DNS, Networking, Virtualization, PowerShell scripting.
OS Internals concepts, load balancing, geo-redundancy, CDN and VPN technologies.
Strong Experience in Active Directory Services (including ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc.)
Exposure to cloud technologies like Azure (Identity management) and ADFS.
Azure / Azure Active Directory hands on and troubleshooting experience.
Azure 533 certification preferred.