Technical Support Specialist

Responsibilities:
You will be responsible for vendor enablement functions including training, documentation, quality assurance and process optimization. You will look for opportunities to continuously evolve our processes, products, and the vendor program and ensure the team and our supporting agents have the right knowledge, skills and process to provide world-class service to our Sellers. Core responsibility is technical troubleshooting; addressing sellers inquires across a broad spectrum of seller tools, including triaging bugs on behalf of sellers to Global Product Leads, Program Managers, and Engineering
Support the Technical Services team to deliver insightful, actionable feedback to enhance products and processes. 
Drive performance accountability to ensure Service Level Agreements (SLAs) are consistently met or exceeded.
Identify opportunities for new or improved scalable, efficient and accurate workflows.

Requirements:
Success in technical troubleshooting, execution, multi-tasking, and delegating.
Stakeholder management skills.
Ability to clearly articulate problems and recognize clear solutions.
Problem-solving and analytical skills with a high degree of analytical rigor.
Flexibility to work across time zones in a fast-changing environment