Technical Writer

Client is the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills, and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.

We trust each other to do our best work where it works best for us and our teams. This role offers both hybrid and remote work options. This means you can work from home and commute to a company office, depending on what's best for you and when it is important for your team to be together, or you can work remotely from most locations within the country listed for this role.

Client is looking for a Technical Writer to support Go-To-Market Enablement’s (GTME) strategy and execution of establishing an internal knowledge base for the GBO (Global Business Organization) with the focus on reducing the hours the Field (Sales and Customer Success) spends looking for information to effectively do their job. LXD is spearheading building this knowledge base with the estimated impact to significantly increase Rep productivity enabling them to spend their time adding value to our customers and therefore, achieve our mission. The successful candidate will have the ability to partner with experts across GBO to understand core knowledge needed for the Field to execute their roles, translate the complex into easy-to-use knowledge articles for multiple users and generally support a sustainable knowledge management system and base. We are looking for someone that is ready to build from the ground up and is excited about taking on complex challenges that will drive outsized impact.

Responsibilities:

• Partner with subject matter experts (SMEs), policy and process owners to evaluate, design, write, and maintain knowledge sets and articles for users

• Translate technical and process content from multiple sources into a style and format that meets multiple end-users needs and project goals

• Develop knowledge and content project plans, milestones, and review cycles for knowledge generation

• Manage feedback loop with SMEs, Knowledge owners, and users for ongoing enhancements to knowledge sets, platforms, and processes

• Support projects and initiatives from a knowledge perspective and help build strategy for scale and leverage

• Act holistically across knowledge platform, creating processes and review cadences, to ensure all documentation is updated to reflect changes in the business

• Test and pilot new knowledge generation processes and governance models

• Provide peer review support and usability attainment for documentation

• Support creation of knowledge management assets, including templates, style guides, how-to tutorials and provide feedback

Basic Qualifications:

• BA/BS Degree in Communication, Technical Writing, English, or related field; or equivalent experience

• 4+ years of customer-facing experience

• 4+ years in SaaS technology writing or training experience

Preferred Qualifications:

• Demonstrated writing and editing skills – creativity a plus!

• Ability to create engaging and clear content aligned with our voice/tone, culture and brand.

• Ability to translate complex business, product and technical concepts into easy-to-understand terms.

• Adept at handling and working with employees at all levels — from senior executives to individual contributors.

• Previous content management experience

• Ability to work under tight deadlines and thrive in a fast-paced environment.

• Experience developing video content

• Experience with Service Now platform

Suggested Skills:

• Communication

• Content Management

• Collaboration