Technical Writer

Position Description
The role will assist the Flood Control District Process Improvement Supervisor with documenting processes, guides, FAQs, etc. related to the county's new permitting software. Writes about technical subjects for technical and nontechnical audiences. Creates scripts for video tutorials. 
Tests and updates existing documentation. Adheres to and updates the in-house style guide. Creates infographics and screenshot markups. Creates process maps and other visuals. Creates end-user documentation such as user manuals, troubleshooting guides, configuration guides, administration guides Creates and builds out user assistance infrastructure, including how-to sections, FAQs, and Help sections. Updates, edits, and proofreads written materials such as product manuals, user manuals, how-to guides, and FAQs. Works closely with subject matter experts and configurators. Collects user data to determine areas of documentation that need revision and updating.
Skills Required
Ability to write user-friendly, engaging copy about highly technical subjects. Ability to understand and accurately translate technical information for a general audience. Knowledge of coding and scripting languages, such as HTML and SQL. Excellent problem-solving ability and attention to detail. Ability to collaborate with subject matter experts to understand their process and how they use the system.
Experience Required
End-user documentation Process mapping
Education Required
High School Diploma Bachelor's Degree or an equivalent combination of education and experience
Education Preferred
Master's degree