TechOps NOC Engineer

Job Overview

 

The Cloud Operations team is responsible for monitoring the Gainsight Cloud infrastructure by using monitoring and alerting systems. The Cloud Operations Center, Monitoring Specialist/L1 Engineers is responsible for extended monitoring, support, and level 1 remedial activities of Gainsight Production Infrastructure.

Knowledge of Could operation services and procedures are required along with good communication skills, for consulting with users and next tier resources to determine and remediate Linux Operating System, application, Infrastructure, or system functionality issues.

Location - Hyderabad

Years of Experience - 2-3Yrs

Qualifications

 

• Relevant experience of  2 to 3 years in supporting production environments
• Technical Degree and/or equivalent experience and training is preferred
• Experience of Linux System administration and AWS Cloud exposure
• Strong analytical skills and able to collate and interpret alerts from various sources
• Ability to assess and prioritize alerts and respond or escalate accordingly
• Must be willing to work in shift operations in a 24/7/365 rotational work environment
• Good verbal and written English communication skills and attention to detail
• Linux system administration, RHCE certification would be a plus
• Knowledge and use of common industry monitoring and support tools (ex: Nagios, Xymon, etc)
• Intermediate skills / working knowledge of Linux, Databases and Open Source environments
• Experience on AWS or any other cloud technologies, certification would be an added advantage
• Basic database SQL knowledge would be a plus

Responsibilities

 

• Maintain pro-activeness on alerts/tasks by using tools
• Recognize all CRITICAL creation alarms promptly and raise to TechOps group through chat/email/call
• Create tickets for the critical alerts which have been escalated to TechOps and update the ticket with the appropriate information
• Follow the procedure as per the wiki/instructions provided and check with the TechOps Team for any clarifications or doubts
• Strictly follow the procedure as provided in the Confluence
• Ability to do basic troubleshooting and informing TechOps Team to further look into it