Telecom Administrator with 6+ years experience working with Cisco Unified Communications applications including Call Manager, Unity Connection, Jabber, WebEx.
We are seeking a skilled and experienced Telecom Administrator proficient in managing Cisco Unified Communications applications, including Call Manager, Unity Connection, Jabber, and WebEx. As a crucial member of our team, you will be responsible for the configuration, maintenance, and optimization of our telecommunications infrastructure to ensure seamless communication within our organization.
Responsibilities:
- System Administration:
- Administer Cisco Unified Communications Manager (Call Manager) to ensure reliable and efficient call routing and telephony services.
- Manage Unity Connection for voicemail and unified messaging services, including user provisioning and customization.
- Configure and maintain Jabber for instant messaging, presence, and softphone capabilities across various devices.
- Oversee WebEx collaboration tools, including setup, integration, and user support.
- Infrastructure Management:
- Monitor and maintain the overall health and performance of the telecommunications infrastructure.
- Conduct routine system upgrades, patches, and updates to ensure system security and stability.
- Troubleshoot and resolve any issues related to voice and video communication services promptly.
- User Support:
- Provide technical support and training to end-users on Cisco Unified Communications applications.
- Assist users with configuration, troubleshooting, and optimization of their communication tools.
- Address user inquiries and service requests related to telephony and collaboration services.
- Documentation and Reporting:
- Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
- Generate regular reports on system performance, usage statistics, and any incidents or outages.
- Collaboration and Integration:
- Collaborate with IT teams and vendors to integrate Cisco Unified Communications applications with other systems and applications.
- Work closely with network engineers to ensure seamless integration and optimal network performance.
Qualifications:
- Bachelor's degree in Information Technology, Telecommunications, or related field.
- Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or equivalent experience.
- Proven experience administering Cisco Unified Communications applications, particularly Call Manager, Unity Connection, Jabber, and WebEx.
- Strong understanding of VoIP protocols, SIP, H.323, and telephony concepts.
- Proficiency in network troubleshooting tools and techniques.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong analytical and problem-solving abilities.
Preferred Qualifications:
- Experience with other collaboration tools and platforms.
- Knowledge of cloud-based communication solutions.
- Experience with scripting and automation for system management tasks.