Telecom Engineer

Who are we looking for?

Telecom Project Engineer (3-5 years of relevant Experience)
Experience with customer service, including experience working with executives.
Someone capable working independently with some experience implementing large projects

Technical Skills

Strong knowledge of telecommunications circuits and orders
An understanding of network gear, switches, routers, firewalls
Experience with cloud-based phone systems and technologies
Strong knowledge on Inbound and Outbound architecture, call flow and call routing Well versed with E1, T1 and SIP technologies.
Knowledge on vendor management to coordinate with telco service providers for provisioning and troubleshooting At least 3-5 years of relevant contact center solution related Engineering work experience. Should be aware of ITIL process. Network Certification with Qualification is a plus. Should have good communication skill.

Process Skills

Experience with organizing and keeping track of multiple deliverables.
Capable of analyzing requirements and manage roubleshoot as per project defined process.
Independently managing the process and with complete ownership

Behavioral Skills

Resolve technical issues of projects and explore alternate designs.
Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.
Confidently communicate with C-Level/C-Suite stakeholders and ensure 100% customer satisfaction.
Strong decision-making skills.
Train and coach members of project groups to ensure effective knowledge management activity.

Qualification

Education qualification: B.Tech, BE. Tech or equivalent technical degree from a reputed college.
CCNA or similar certification is an advantage.