Telecom Specialist

Network/Telecom Specialist- Tier I (729881)

[Raleigh, NC, 27609] |   2024-03-22 15:12:21

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Job Code : StateofNC012

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Job: NCDIT - Network/Telecom Specialist- Tier I (729881)

Location : 3900 Wake Forest Rd

Raleigh, NC27609

Client : State of NC

Type: W2

Typical Experience: 12-36 months

The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA’s.

Skills Required:

1. Bachelor’s degree or 3 to 5 years in Information Technology or Computer Science

2. Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.

3. Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco

4. Self-motivated, enthusiastic, and able to handle multiple support cases

5. Strong writing skills to maintain organized documentation

6. Customer-oriented, and capable of providing high levels of client satisfaction

7. Collaborate and work well with others

8. Experience with VOIP technologies is a plus

9. Experience in a NOC environment is preferred.

10. Strong skills in working with clients and communication

11. Knowledge of network cabling, network classification and network topology

Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.

Required

3

Years

Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco

Required

3

Years

Strong writing skills to maintain organized documentation

Required

3

Years

Knowledge of network cabling, network classification and network topology

Required

3

Years

Experience with VOIP technologies is a plus

Highly desired

3

Years

Experience in a NOC environment is preferred

Highly desired

3

Years