Description

About the role:

Key Responsibilities:

  • Direct the enterprise level development of the QA strategy, methodology, discipline, and framework.
  • Continuously evolve the Quality Engineering strategy, approach, and execution for the consumer lending IT landscape.
  • Provide strategic direction and execution support for the QA leadership team across consumer loan origination, servicing, data, and system performance portfolios.
  • Provide leadership and technical expertise within Quality Engineering, implementing industry leading practices and solutions.
  • Provide the mentorship, guidance, and support to continuously improve the quality outcomes via test automation and innovation.
  • Participate in interviews, induction, training, and performance evaluation of all core QE team members (leads and subject matter specialists).
  • Implement and maintain quality engineering standards and govern it for high levels of adherence.
  • Establish synergy with application development & support teams adhere to QA strategy principles, guidelines, and best practices.
  • Deliver continuous QA improvements, demonstrated through year-on-year improvements in the metrics/SLA, with a continuous improvement quarterly plan.
  • Review the utilization of Capacity, Testing Tools (Functional, Automation, Performance, Data), Environment, and knowledge levels.
  • Review the QA activities, leading practices, risks, and the impact to the projects/releases.
  • Review the root cause analysis of the key issues related to the quality & implement corrective and preventive (CAPA) actions.
  • Review the utilization of Capacity, Testing Tools (Functional, Automation, Performance, Data), Environment, and Knowledge Assets.
  • Gather and present Quality Metrics, KPI, SLA, Trends to the IT and Business stakeholders.
  • Serve as an escalation point for testing and quality engineering matters and act as the primary point of contact for QE teams.

Desired Skills:

  • QA Program Management experience across multiple projects, in a global delivery model, with an innovation mindset
  • Ability to deliver large and complex programs, activities, & processes - motivate a team and recognize the top talent
  • Experience leading multiple aspects of testing, such as system, functional, regression, performance, etc;
  • Experience with QA in agile and waterfall methodologies.
  • Experience managing/developing coding of automate tests including unit, code UI and load testing.
  • Provide thought leadership regarding adoption of emerging trends in software quality assurance.
  • Proactive, strong-minded, quick thinker, and assertive personality with strong persuasion and negotiation skills
  • Excellent multi-level communication skills with key stakeholders - to provide timely updates to VP, C-Suite in both IT and Business
  • Providing leadership and building and maintaining strong win-win relationships aross business, IT, vendor partners and third party providers
  • Excellent coordination skills in a fast-paced multi-vendor, Agile environment
  • Strong leader with experience in implementing and shaping QA processes and strategies
  • Strong technical skills in functional and non-functional testing, manual and automation
  • Very strong skills in Risk Management - Risk Identification and Mitigation
  • Experience managing testing departments or testing functions in an outsourced, managed services model. 

Preferred Skills:

  • Testing
    • Automation Testing
    • People Management
    • Data Testing

Education

Any Graduate