Trainer KPO

Job Description

Skill: Trainer - KPO

Role / Tier: Tier 3

Key Responsibility

Plans, conducts, coordinates and implements a comprehensive training program for processes and staff

Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance

Preparing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training

Determines training needs from inputs provided by the operations team

Develops individual results by maintaining policy and procedure resources; providing coaching conducting training sessions; developing outcome improvement resources

Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions

Updates job knowledge by participating in educational opportunities; reading professional publications;

Be part of quality calibration and mentoring activities

Be prepared to be flexible and innovative

Plan and prepare for assessments and make sure they take place at a reasonable pace that reflects your trainee's progression

Choosing appropriate training methods per case (virtual, simulated, mentoring, on the job training, professional development classes, etc)