Description

Job Description:

As an Associate Manager - Knowledge Management, you will set the path to success by overseeing new hire, progression and enhancement training.

You are also expected to:

  • Supervise/Observe training delivery in class.
  • Guide/Coach trainers on technical soft-skills related aspects.
  • Assess/Analyze/Monitor KPI performance for waves.
  • Create effective action plans for improvements in training results.
  • Supervise, observe, and coach the nesting leads and support resources.
  • Deliver and evaluate soft & technical skills training on all aspects of client training.
  • Create, facilitate and / or revise training materials and documents to equip staff with fundamental skills and knowledge.
  • Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
  • Facilitate all aspects of floor-training and manage new hire training life cycle.
  • Supervise and coach learners in nesting and refresher training type environments. 
  • Oversee new hire progression and enhancement training.
  • Provide feedback and implement appropriate solutions.
  • Coach and give feedback to trainees to help them fulfill performance metrics.
  • Understand needs, resolve issues and meet company expectations.
  • Be the point of contact for all training requirements.
  • Engage with training partners from the client location and work with in, establishing effective processes that has a positive outlook of new hire speed to proficiency and enables SD with flexible practices that can positively influence the program performance on core metrics governing customer and business efficiency. 

Qualifications:

Our most successful candidates will have: 

  • Earned a bachelor’s degree in any field (Major in Education or Communication preferred).
  • At least 3-5 years of work experience as a training supervisor/associate manager.
  • Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).
  • Strong English verbal and written communication skills.
  • Strategic in developing solutions and process improvements.
  • Willingness and ability to work in a shifting or graveyard schedule.
  • Be able to communicate in a clear, constructive, and professional manner.
  • Ability to be pro-active in developing trust and professional report with employees and team members.
  • Work as a team player.
  • Demonstrate leadership skills.
  • Be able to take the lead in making improvements and resolving issues

Education

Bachelor’s Degree