Triage Engineer Release Tooling

Essential Skills:

Networking Expertise: In-depth understanding of TCP/IP, DNS, DHCP, routing protocols, and network hardware, with skills in network diagnostics and fundamental networking concepts.

Domain-Specific Knowledge: Experience with WiFi fundamentals, basics of DOCSIS, and video streaming/encryption/encoding protocols is a plus.

Programming and Scripting: Proficiency in Shell scripting, C/C++, Java, Go, and Python.

Systems Experience: Experienced in Linux, embedded systems, and OS fundamentals.

Observability Tools: Proficient in using tools like ELK and Splunk.

Cloud Knowledge: Cloud certifications such as AWS Cloud Associate, GCP, or Azure are a plus.

Monitoring Systems: Familiarity with systems like Grafana/InfluxDB, Datadog, and CloudWatch is a plus.

Automation and CI/CD: Experience in building automation tools for building, testing, releasing, monitoring, and alarming; understanding of CI/CD processes and tools like Jenkins and Concourse is a plus.

Data Visualization and Alerting: Experience with tools like ELK, Grafana, Looker, and Datadog is a plus.

Database Design and Querying: Knowledge of database design and experience in writing complex queries.

Agile Methodology: Experience in Agile methodologies, including participation in sprint planning, daily stand-ups, sprint reviews, and retrospectives; ability to collaborate effectively within a cross-functional Agile team

Designing of the test scenarios and test cases for the new features and enhancements as per the acceptance criteria.

Development of Automated test cases for the test execution on sprint, stable and release builds to validate the results against the acceptance criteria.

Verification of the new feature and release testing on sprint and release builds.

Conducting special test runs as per requests from Release Management and development team and share the results.

Discussing with Release Management, Triage, development, and other testing teams to reproduce the issues reported from the field and share the results along with execution logs.

Closely working with Release Management, Automation and INFRA teams to debug and reproduce issues.

Consultant will work with development team to:

o Recreating the issues on the engineering and debug builds for further analysis.

o Verification of the defect fixes on the sprint builds.

8. Executing the automation scripts on sprint, stable, release builds and share the report to all stakeholders.

Supporting the Triage team and help them in analyzing the root cause issues with more logs and recreation steps.

Take part in platform scrum meeting to discuss and share the issues details.

Qualifications: 

· Strong knowledge on Agile, Release management & QA capabilities

· Familiar with Cable domain, DOCSIS

· Familiar with networking protocols, including TCP/IP, UDP, DHCP, DNS, and VLANs and other relevant protocols for networking devices

· Awareness of security best practices, as network devices need to be secure. This includes understanding encryption, authentication, and network security.

Understand wireless technologies, including Wi-Fi, and how to configure wireless interfaces