Minimum 15 years of experience with the most recent 3-4 years in leadership position, managing a delivery team in end-end IT Infra Services Delivery and Operations
Strong IAM Technology Landscape Understanding
Focus on IAM project opportunities and transformation initiatives
Budgeting and P/L management of business portfolio of US ****M
Proposals, SOW’s, Solutions, Contract review, documentation and negotiation experience
Experience in managing global teams operating from multiple locations
Strong People practice credentials in engagements and management of tech/delivery team sizes of 200 minimum.
Employee retention, motivation and training
Focus on grooming people to work on IAM Tools within select timelines
Value add to customer-YOY by working closely with the Transformation
Leadership experience for Governance, Dashboard based reporting and experience of:
Solutions – Good understanding of IAM tools and architecture
Delivery excellence – Automation, Continuous improvement, Value add initiatives and internal compliances, Contractual obligations, SLA parameters, ACSAT score
Operational Excellence - Build teams and manage People parameters like Utilization, Attrition; Hygiene and internal compliances
Customer Management – Establish relationship at multiple levels in customer organization
Collaboration - with Account management teams in managing governance; Qualify Business expansion opportunities and contract related efforts Experience – Mandatory