WEB FOCUS Adminstrator

DESCRIPTION

• Administer and support WebFocus platform including scalability, security, availability performance, and reliability of the platform

• Automate operation, installation, and monitoring of the WebFocus platform on cloud and on-premises data centers

• Manage and resolve critical support issues with a high degree of technical complexity

• Measure and monitor service and support performance and health (SLAs, KPIs, etc.)

• Plan and implement upgrades of tools and design system enhancements with emerging features.

• Collaborate with engineering team on technical strategies, design patterns, and practices relevant to the optimization and continuous improvement of BI platform within the organization

• Design, optimize, document, and implement the operational aspects for administering various BI tools within FIS data platform ecosystem

• Develop and maintain operational runbooks and training curricula for support team

• Provide enterprise-wide data visualization technical oversight and mentorship for geographically dispersed colleagues and contracted team members

• Implement release management, governance, cost monitoring, user security auditing and performance optimizations to improve customer experience and system reliability

• Apply emerging and traditional technologies for analytics improvements in support of enterprise analytics platform strategy

What you bring:

• Experience with implementing and maintaining high-availability production systems

• Excellent problem-solving and analytical skills with an aptitude for learning new technologies.

• Excellent verbal and written communication skills and the ability to interface with both technical and non-technical individuals as needed.

• Experience with BI platforms like WebFocus, Tableau, ThoughtSpot, PowerBI, or similar tools.

• Strong Windows and/or Linux system administration experience.

• Experience working with SQL and cloud based relational databases such as Snowflake.

• Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM.

• Experience with cloud platforms such as AWS, Azure, and GCP.

• Experience debugging networking issues such as DNS resolutions, proxy settings, security groups

• Experience with developing monitoring architecture and implementing monitoring agents, dashboards, escalations, and alerts

• Knowledge of security controls for the public cloud (encryption of data in motion/rest and key management)

• Strong development skills in Python or other scripting language

Experience & Certifications:

• Bachelor’s Degree or equivalent work experience in Computer Science, Information Systems, or another related field.

• Minimum 10+ years of experience with Web Focus and data visualization development and/or platform management.

• Minimum 5+ years of technical role experience

• Extensive hands-on experience with SQL

• BI tool administration certification desired