Workstation Specialist

Job Code : 2024-MY3TECH0147

Job Title: Workstation Specialist, District 7 (728192)

Location: 400 North Street, Harrisburg, PA 17120 (ONSITE)

Duration: 12+ Month Contract with possibility to extension

Max Pay rate: $20 /hr on W2 (All Inclusive)

Job Description:

Dress Code: Business/Casual. No shorts, flip flops, graphic t-shirts, etc.. Khakis, jeans, polos, casual athletic shoes are okay.

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required

• Keep all support tickets up to date and well documented

• As required, provided documentation on issue resolution for other teams

• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +).

Required

3

Years

Develop, test, maintain PC images.

Required

3

Years

Experience supporting PC’s in a large domain environment.

Required

3

Years

Install and configure PC hardware and peripherals.

Required

3

Years

Repair PC’s by replacing hard drives, motherboards, memory, etc.

Required

3

Years

Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

Required

3

Years

Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution.

Required

3

Years

Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

Required

3

Years

Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD)

Required

2

Years

Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

Required

2

Years

Experience integrating Macintosh systems into an Active Directory Domain environment.

Required

1

Years

Scripting with VBS and PowerShell

Highly desired

2

Years

Configuration Management Console queries and reporting.

Highly desired

2

Years

SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.

Highly desired

2

Years

Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).

Highly desired

2

Years

Microsoft Certification.

Highly desired

2

Years

Able to communicate in a clear manner.

Desired

Change oriented – improve processes and confront difficult circumstances in creative ways.

Desired

Demonstrated customer focus; building strong customer relationships.

Desired

Effectively evaluate information to make correct decisions.

Desired

Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.

Desired

Strong team player – collaborate with others, be open to other ways of doing things.

Desired

Interested in emerging technologies demonstrated through training and attending technical events.

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Thanks and Regards,

Vivek Jannaram

Sr Technical Recruiter

1601 N Harrison Ave, STE # 2B, Pierre, SD 57501

Direct: 605-599-1262 | Board: 605-220-5981 Ext-118 |

E Mail: vivek.j@my3tech.com

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