IT Project Manager Digital & Omnichannel

RESPONSIBILITIES

• Work with Business users to understand the business goals and propose solutions to improve processes, productivity, sales increase:
  • Implement advanced strategies for gathering, reviewing and analyzing data requirements.
  • Translate business requirements into functional and technical requirements.
• Work with IT Central team to ensure the consistency of the EMEA solutions with needs and participate.
• Contribute to create synergies between Brands, ensure the alignment of stakeholders, anticipate their needs, avoid out-of-process initiatives and finally create maximum value based on the reuse of skills and experience.
• Ensure the right IT investments for your perimeter.
• Give directives on IT expenses optimization of your perimeter in complete transparency.
• Monitor all projects & services and report on their progress.
• Bring added value in innovation by being proactive and using creativity.
• Develop and implement surveys to know the satisfaction of internal customers
• Ensure high quality service and performance monitoring through monthly governance with your pairs
• Manage and control external partners activities on all the Applications.
• Monitor the proper usage of the tools by the final user developing KPIs and sharing them with Business Key Users.
• Digital ecosystem management and L1 support for all Beauty Brands in Spain and Portugal and Loewe Worldwide.

PROFILE

• Bachelor degree Computer Engineering

A minimum of 5 years professional experience in IS&T and Sales, CRM, Digital, Sales, E-business and Retail solutions.

Advanced Project Management Skills

Proficient in Salesforce SFSC – SFCC – SFMC – Salesforce Mobile APP

• Retail Tools
• Clienteling (Loyalty) Tools
• DAM CRM Campaigns
• Digital Tools
• SFA (Sales Force Automation) tools
• Knowledge on Ecommerce models and E2E processes with local Warehouse Management
• Proficient in Spanish & English
• Entrepreneurial, proactive, takes initiatives, analytic capacity and problem solver.
• You have a sense of business, are results-oriented and have the ability to create sustainable stakholder relationships.