Accela Business Analyst

Job Description:
A skilled Business Analyst well-versed in local government planning and permitting software systems, particularly Accela. This role involves analyzing current business processes, identifying areas for improvement, documenting requirements, and acting as a liaison between business stakeholders and Department of Information Technology Services Accela developers.
Proficiency in Accela solution architecture and a solid understanding of planning and permitting operations are essential for effective knowledge transfer and alignment between business needs and technical implementation.
Minimum Qualifications:
Bachelor’s Degree in Business or IT, or equivalent professional experience
Preferred Experience:
3+ years of experience working as an Accela Business Analyst
3+ years of experience creating/developing/managing Accela system solutions
3+ years of customer interfacing experience – project oversight, customer presentation
3+ years of experience utilizing agile project management methodologies
Advanced skills in Visio, Excel, PowerPoint, Word, Outlook, Teams, SharePoint, Power BI, Jira
Responsibilities:
Assist Planning & Development staff with the analysis, design, and implementation of Accela system solutions.
Collaborate with cross-functional teams to translate business requirements into technical specifications, ensuring alignment between departmental objectives and Accela system capabilities.
Drive the development of Accela system solutions and actively engage with users to anticipate and
identify potential issues, facilitating proactive resolution and minimizing disruptions.
Collaborate closely with Accela developers to address identified issues promptly and effectively, ensuring smooth system operation and user satisfaction.
Employ advanced skills in Accela, Visio, Excel, PowerPoint, Word, Outlook, Teams, Power BI, and Jira to facilitate requirements gathering, solution design, documentation, and communication.
Conduct comprehensive presentations encompassing demonstrations and training sessions to effectively communicate Accela system functionalities, updates, and best practices to stakeholders.
Provide mentorship and guidance to team members, sharing knowledge and best practices to enhance overall team proficiency and project success