Account Manager

Responsibilities

• Build and expand relationships and awareness of Fundwave across our global presence.
• Identify and document business goals, technology stack, and how customers are using Fundwave
• Increase adoption of Fundwave features and products through implementation of an outreach strategy
• Advocate for customer needs for training and services where needed
• Manage the renewal process and exceed renewal goals
• Advocate for the overall health of relationship to Fundwave acting proactively to address issues and concerns
• Engage with Fundwave support and product teams to ensure customer questions are addressed in a timely manner
   

Requirements

• Demonstrated progressive successful account management experience managing 25+ customers and $500k+ annual revenue
• Strong customer orientation, dedication, and passion for delivering a great customer experience
• Excellent verbal and written communication skills
• Collaborative and team oriented
• Experience using Salesforce.com
• Motivated, self-directed and results oriented
• Knowledge of venture capital and private equity preferred.
• Interest in Fundwave, and startup ecosystem.
• You share our values (https://fundwave.com/company/) , and work in accordance with those values.
• Ability to use Fundwave