Account Manager

Job Duties & Responsibilities

• Building and maintaining strong, lasting client relationships and assist in satisfying challenging client requests or issue escalations as they arise.
• Ownership and maintenance of assigned clients relationships, including leverage of current relationships for the purpose of expanding business at each client
• Origination of new accounts via relationship management, scheduling, outreach, report management, and efficient resolution of client-based issues as they arise.
• Prospecting of new accounts through phone, email, social media, associations, and networking events.
• In all cases, strict adherence to CGT Staffing’s sale process, including but not limited to:
  • Delivery of new job requests from each client
  • Management of client feedback and proactive ownership of the job pipeline with a purpose to eliminate delays as they arise.
  • Scheduling meetings and touch bases with all potential consultants and their associated hiring managers.
  • Completion of all walk-ins (interviews and starts) at a client location. In some cases, this may involve partnering with other members of the team to ensure total coverage.
  • Full, cooperative collaboration with the company’s Relationship Managers, including awareness of their progress and activity on each job request for your clients.
  • Scheduling meetings and touch bases with all potential consultants and their associated hiring managers.
• Supervision and maintenance of all owned client and job pages in the Bullhorn-based company database
• Delivery of weekly progress reports, summarizing:
  • Key notes
  • Current meeting updates
  • Future scheduled meetings, contacts, and the goals associated with each
  • Total pipeline review of all current accounts, open positions, and forthcoming job requests
• At all times, promotion of a positive, efficient, and capable demeanor as a client-facing representative of CGT Connect.
• Additional responsibilities as required by business necessity.

Requirements

• Previous work experience as an Account Manager, Key Accounts Manager, Sales Manager or other relevant role
• Proven history of management of multiple accounts and delivering client-focused solutions to each
• Strong written and verbal skills
• Comfortability with presentation to key client stakeholders, including C-level and executive personnel
• Experience with Bullhorn or a comparable applicant tracking system
• Proficiency in Microsoft Office, particularly MS Excel
• BA/BA in Business Administration, Sales or comparable field preferred