Description

Primary Responsibilities:

  • Tier 2 deskside support focusing on desktop support, imaging, and customer service.
  • Basic workstation troubleshooting and maintenance.
  • Collection of information to respond to and resolve routine tier 1 & 2 problemKey Duties:
  • Troubleshoot and resolve issues with Windows 10 and Windows 11 operating systems.
  • Troubleshoot peripheral devices, including printers, scanners, and Apple mobile devices.
  • Provide telephone/remote support related to networking or connectivity issues.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Provide basic diagnosis, analysis, and resolution of issues for customers.
  • Independently image and/or reimage equipment in preparation for deployment.

 

Preferred Experience:

  • Experience with Microsoft Intune.
  • Experience with Microsoft Windows Autopilot.
  • Experience with ServiceNow ITSM or a similar ITIL tool.


 

Key Skills
Education

Any Gradute

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