Description

Job Description:
An Amazon Connect Developer is responsible for designing, implementing, and maintaining contact center solutions using Amazon Connect and associated AWS services. The role involves creating customized customer engagement workflows, integrating third-party systems, and ensuring seamless voice, chat, and omnichannel communication experiences. Key responsibilities include:

  • Integration: Connect Amazon Connect with AWS services like Lambda, DynamoDB, Lex, S3, and third-party applications.
  • Custom Workflows: Create and optimize contact flows, IVR systems, and chatbots for personalized customer interactions.
  • Troubleshooting: Identify and resolve technical issues to ensure high availability and reliability of the contact center platform.
  • Documentation: Maintain comprehensive technical documentation and provide training for end-users.

Skills Required:

  • Proficiency in AWS services, including Amazon Connect, Lambda, Lex, and DynamoDB.
  • Strong knowledge of contact center operations and cloud telephony.
  • Programming skills in Python, JavaScript, or Node.js.
  • Experience with API integration and automation workflows.
  • Problem-solving skills and the ability to work collaboratively in agile environments

Key Skills
Education

Any Graduate

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