Description

Job Description 

Must have

Coding in an existing program in the last three months

Looking at job/batch failure in the last 3 months

 

Must haves:

  • 5-8+ years of experience in Production support/maintenance in an onshore-offshore model environment
  • Must have and proven strong Analytical, positive attitude towards analyzing, recovery and fix an issue
  • Must have 5-8+ or more years of hands-on experience and can deep dive into issues in the technologies related to:
    • Unix/Linux shell scripting
    • PL/SQL
    • Informatica 10.4 (Power Center)
    • SQL Developer/Toad
    • Putty
    • Rally
    • Control M Scheduling
    • Teradata SQL Assistant
    • Teradata Viewpoint
  • Release/Deployment, Operational Readiness,  Production Governance is a must
  • Bachelor's degree or foreign equivalent in Computer Science, Information Systems, Engineering, or related field is required.
  • Must be a self-starter, quick learner/adapter of new/required technologies to meet the project requirements to support day-2-day support activities
  • Ability to understand complex problems, identify root causes and remain goal-oriented within a dynamic environment
  • Proven high performer, demonstrated by consistent high-performance reviews, exceptional customer service management
  • Computer competency and literacy in Microsoft Windows applications especially with Excel, Word, PowerPoint, Outlook is a must.
  • Strong interpersonal and communication skills, including the ability to interact at all levels of the organization in person and over email is a plus.(Senior Leadership, Business Leadership, Technical resources, 3rd party vendors)

 

Pluses:

  • Working experience in Retail/Pharmacy area is a plus
  • Basic understanding of application development/architecture, change management, incident and problem management is a plus

 

Day to day:

  • Troubleshooting batch events in Informatica, Unix, SAP  
  • Perform analysis & code deployment of recurring problems, provide recommendations and work with outside teams to identify/implement solutions  
  • Perform analysis and provide recommendations to enhance support processes such as documentation and/or monitoring
  • Assure quality, security and compliance requirements are met for supported areas.
  • Analyze performance trends and recommend process improvements to ensure SLA's are met.


 

Key Skills
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