Analyt - PM

Job description

• The role with SirionLabs is to support multiple clients on the Sirion
  application
• The work will be essentially around performance management aspect of Supplier/Vendor Governance for outsourcing contracts
• Understand Sirion application features and processes
• Independently handling task and request assigned by the manager
• Validate service level / performance reports of IT / ADM contracts submitted by the supplier
• Analyze service level reports for trends, continuous improvement, and annual reset
• Ensure all Sirion reporting and dashboard accurately represent supplier data
• Calculate performance credit and earnbacks based on SL
• Interact with global clients and supplier for completing various task/request
• Customize documents and templates for service operations team
• Create excel template for automation of task

Requirements :

• The incumbent must have ability and orientation to work on
  simple to complex documents with high degree of quality and accuracy
• Knowledge of outsourcing industry including IT infrastructure, Including helpdesk, software development BPO/KPO
• Tools - exposure to supplier performance tools like Service Now, Remedy, HPSM, IQNavigator, Obligor, Business Object
• Process oriented - ability to learn new processes and
  contribute in various disciplines of supplier governance
• Communication skills - ability to interact comfortably on teleconference and through mails with client personnel, client service provider and account management team
• At least 1-3 years of relevant experience in managing Infrastructure/ Helpdesk / Application Development and Maintenance type of contracts.
• Prior experience in managing performance reports of IT contract.

Role: IT Project Manager

Industry Type: Software Product

Department: Project & Program Management

Employment Type: Full Time, Permanent

Role Category: Technology / IT

Education

UG: Any Graduate

PG: Any Postgraduate