Analytics Manager

Description:

• Responsible for defining, enforcing and promoting policies and programs to ensure best in class Customer Experience and hence drive Customer Satisfaction across our marketplace business.

Core Functions include: -

• Design and build reports, scorecards and dashboards
• Data mining including heavy text mining for gaining insights from text
• Generate insights, trends and actionable recommendations, leading to implementation of initiatives and projects
• Ability to build relationships and work cross functionally within partners teams (including Business Intelligence, Customer Care, Customer Experience, Business Units)