APM Administrator TECHM

Title: APM Administrator Job Requirements TECHM-JOB-22746

Location: Atlanta, Hybrid

Full Time

Skill: Linux/Unix Shell Scripting

Experience: 10+ years 

• We are looking for an experienced APM (X-Ray & NewRelic) with a DevOps and Site Reliability background . you will provide proactive monitoring to ensure end-to-end insights and help the teams address their challenges in performance monitoring.
  • Roles and Responsibilities:
    • Define and maintain performance monitoring and reporting strategy for the organization .
    • Collaborate with application teams to onboard services and applications into the APM platform.
    • Ensure effective monitoring of critical business applications ,
    • Provide guidelines to application teams to create dashboards, reports and alerts.
    • Introduce best practices to teams in root cause analysis and resolution.
    • Help teams to Analyze performance data and assist them with troubleshooting / tuning of applications, architecture, procedures and practices.
    • Capture of all logging and monitoring of all aspects of system and application behavior to facilitate fast detection and resolution of issues.
    • Define metrics, data collection methods, and reporting mechanisms to standardize processes.
    • Identify gaps and provide hands-on development and enablement assistance to application teams technical users.
    • Develop automation to on-board application to APM platform using Devops practices.
    • Develop more robust cost metrics and benchmarking capabilities to assist in efforts supporting IT cost management.
  • Experience:
    • 3-5 years of experience in Observability/Application Performance Monitoring Tools, specifically New Relic and AWS X-Ray.
    • Knowledge of requirement gathering and rollout monitoring and observability solutions.
    • 2+ years of working experience in NRQL
    • Working Knowledge of Python and any databases (SQL/NoSQL).
    • Experience with gathering and organizing large amounts of data to use for instrumentation into an Enterprise monitoring solution.
    • Experience related to Performance analysis and monitoring across multiple areas including Infrastructure, Application, Network and Security.
    • Experience with creating technical documentation.
    • Experience with performance metrics ,data management, report design, data visualization .
    • Experience with recommending baseline monitoring thresholds and performance monitoring KPIs and SLAs
    • Develop enhanced reporting capabilities through standardization and automation.
    • Analyze and recommend performance improvements to teams for capacity, availability, performance, support and security.
    • Experience with Amazon Web Service (AWS) performance, monitoring and cost management.
    • knowledge of troubleshooting performance issues with complex large-scale multi-tier and distributed application infrastructures.
    • Providing health and performance reports, developing AIOps rules, creating alerts, creating custom dashboards.
    • Experience in integrating APM with other tools such as Splunk-OnCall, PagerDuty, Slack, webhook, and JIRA.
    • Experience in creating workloads and user onboarding.
    • Experience with DevOps tools like Jenkins, Artifactory, Ansible, Splunk and other automation tools.