Duties & Responsibilities:

• Perform system analysis activities for the full SDLC of the application, including requirements gathering, solution design, development, testing, implementation, and ongoing application support.
• Assist with developing detailed specifications for system modifications or enhancements, documenting functional and technical requirements.
• Configure application functional components, perform the definition of foundational data elements, and ensure proper version control of data elements.
• Develop and maintain technical support documentation, including troubleshooting procedures, runbooks, and system configuration guides.
• Provide 2nd level support for application issues, including issues with application functionality, environment configuration, and / or system integrations.
• Respond to and resolve, or escalate, application issues raised by end-users and / or system alerts, performing detailed documentation of troubleshooting steps and / or issue resolution.
• Escalate issues to internal IT teams (Server, Network, Database, etc.) and / or software vendor, as needed.
• Perform user access provisioning, including new user account establishment and access permission updates.
• Perform environment configuration and maintenance, including release installations, release promotions, and database refreshes.
• Schedule, monitor, and troubleshoot issues with batch processes.
• Perform ad-hoc data queries and generate ad-hoc reports.
• Provide content knowledge and clarifications to QA team regarding designed behavior of application to facilitate the creation of test scripts.
• Handle sensitive and confidential information in an appropriate manner.
• Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner
• Participate in the on-call support rotation, responding to emergencies on a twenty-four (24) hour, seven (7) day per week basis while on-call.
• Work any and all shifts and / or locations as assigned or directed, including occasional night and / or weekend work.
• Perform related duties and projects as assigned