Application Consultant

Job description

As an Application Consultant specializing in SaaS support, you will be a key
contributor to the success of our customers. Your role will involve
troubleshooting and debugging application issues in a local environment,
collaborating with engineering teams for prioritization, and conducting
thorough post-deployment testing. Additionally, you will play a crucial role in
assisting customers and account teams with system configurations and changes.

Key Responsibilities:

Serve as the main point of contact for customers using our SaaS
products across various geographies.

Address and resolve customer-reported issues promptly and
professionally.

Reproduce and debug application issues reported by customers in a
local environment.

Collaborate with the engineering team to identify root causes and
implement effective solutions.

Work closely with the engineering team to prioritize and escalate
critical issues for timely resolution.

Act as a liaison between customers and internal teams, ensuring
effective communication and issue resolution.

Conduct thorough testing of fixes and enhancements post-deployment to
ensure the stability and functionality of the SaaS products.

Provide clear and detailed feedback to the engineering team regarding
the outcome of post-deployment testing.

Collaborate with cross-functional teams to understand requirements and
define test strategies.

Conduct comprehensive testing of software applications, including
functional, regression, and performance testing.

Identify, report, and track defects and work closely with development
teams to ensure timely resolution.

Enhance and maintain existing test automation frameworks for
efficiency and reliability.

Document test cases, test plans, and test results thoroughly.

Respond to customer inquiries, issues, and concerns in a professional
and customer-centric manner.

Collaborate with cross-functional teams to ensure timely resolution of
customer problems.

Provide detailed and clear documentation of issue resolutions and
workarounds.

Effectively communicate technical concepts to non-technical
stakeholders.

Provide regular updates to customers on the status of their reported
issues.

Collect and analyze customer feedback to identify areas for product
improvement.

Assist customers with system configurations, ensuring optimal
performance and alignment with customer requirements.

Collaborate with customers to understand their needs and recommend
changes to enhance system efficiency.

Requirements:

Bachelor s degree in computer science, Engineering, or a related field.

Professional experience in customer relationship and Product support

In-depth knowledge of software development methodologies (Agile,
Scrum).

Excellent problem-solving and debugging skills.

Strong communication and leadership skills.

Detail-oriented with a commitment to delivering high-quality results.

Understanding of programming skills in languages such as Python, Java,
or C#.

Role: Software Development - Other

Industry Type: Software Product

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: Any Graduate

PG: Any Postgraduate