Description

Job description

Role & responsibilities :


 

  • Serve as the main point of contact for customers using our SaaS products across various geographies.
  • Address and resolve customer-reported issues promptly and professionally.
  • Reproduce and debug application issues reported by customers in a local environment.
  • Collaborate with the engineering team to identify root causes and implement effective solutions.
  • Work closely with the engineering team to prioritize and escalate critical issues for timely resolution.
  • Act as a liaison between customers and internal teams, ensuring effective communication and issue resolution.
  • Conduct thorough testing of fixes and enhancements post-deployment to ensure the stability and functionality of the SaaS products.
  • Provide clear and detailed feedback to the engineering team regarding the outcome of post-deployment testing.
  • Collaborate with cross-functional teams to understand requirements and define test strategies.
  • Conduct comprehensive testing of software applications, including functional, regression, and performance testing.
  • Identify, report, and track defects and work closely with development teams to ensure timely resolution.
  • Enhance and maintain existing test automation frameworks for efficiency and reliability.
  • Document test cases, test plans, and test results thoroughly.



 

Preferred candidate profile

 

  • Bachelors degree in computer science, Engineering, or a related field.
  • Professional experience in customer relationship and Product support
  • In-depth knowledge of software development methodologies (Agile, Scrum).
  • Excellent problem-solving and debugging skills.
  • Strong communication and leadership skills.
  • Detail-oriented with a commitment to delivering high-quality results.
  • Understanding of programming skills in languages such as Python, Java, or C#.




 

Role: IT Support - Other

Industry Type: Software Product

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

UG: Any Graduate

Key Skills
Education

ANY GRADUATE

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