Application Consultant

Job description

Role & responsibilities :

• Serve as the main point of contact for customers using our SaaS products across various geographies.
• Address and resolve customer-reported issues promptly and professionally.
• Reproduce and debug application issues reported by customers in a local environment.
• Collaborate with the engineering team to identify root causes and implement effective solutions.
• Work closely with the engineering team to prioritize and escalate critical issues for timely resolution.
• Act as a liaison between customers and internal teams, ensuring effective communication and issue resolution.
• Conduct thorough testing of fixes and enhancements post-deployment to ensure the stability and functionality of the SaaS products.
• Provide clear and detailed feedback to the engineering team regarding the outcome of post-deployment testing.
• Collaborate with cross-functional teams to understand requirements and define test strategies.
• Conduct comprehensive testing of software applications, including functional, regression, and performance testing.
• Identify, report, and track defects and work closely with development teams to ensure timely resolution.
• Enhance and maintain existing test automation frameworks for efficiency and reliability.
• Document test cases, test plans, and test results thoroughly.

Preferred candidate profile

• Bachelors degree in computer science, Engineering, or a related field.
• Professional experience in customer relationship and Product support
• In-depth knowledge of software development methodologies (Agile, Scrum).
• Excellent problem-solving and debugging skills.
• Strong communication and leadership skills.
• Detail-oriented with a commitment to delivering high-quality results.
• Understanding of programming skills in languages such as Python, Java, or C#.

Role: Operations Support - Other

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations Support

Education

UG: Any Graduate