Application Developer

What you’ll do:

Build and maintain support applications and tools
Improve team efficiency and quality by building / maintaining tools to assist in daily operations. Build and maintain apps/integrations that bring critical user information directly into the support platform. 
Build and maintain integrations with our support platform (Zendesk) and external services (e.g. Vimeo, OTT, Salesforce, Airtable, Slack, etc.). In particular, maintain the webhook integration between Zendesk and Vimeo. 
Configure and maintain other third-party applications within the support platform. 
Build and maintain the Help Centre front end and Helpcenter customisation
Knowledge on SSO (single sign on) and ability to customise support experience based on Customers identification (membership type)
Add/remove copy, upsells, and tweaks to the overall appearance. 
Implement Help Centre integrations (AI chatbot). 
Build and maintain browser-based and phone support channels
This includes the Core Contact Form, other specialised contact forms, as well as various Zendesk widgets across the site. 
Investigate and implement new support channels, such as AI-powered chat interfaces. 
Build, evolve and maintain the Enterprise phone support line in Twilio. 
Skills and knowledge you should possess:

4+ years in a systems application developing/engineering role within customer support
3+ years of experiences working with Zendesk app frameworks and Web API’s and a general understanding of Zendesk is a must
Proficiency in NodeJS, Python, PHP, ReactJS, NextJS
Developing and maintaining phone systems in Twilio Studio (Flows, Functions, and TwiML) a plus
Google Cloud Functions, Jenkins CI/CD