Application Engineer

Apex Systems is looking for a Technical Support Analyst for one of our clients in Charleston, SC.
Candidates must be US citizens and be able to work on a W2, and be able to be onsite in Charleston, Monday-Friday**** 
If you meet the requirements, please send a resume to Hannah Price, [email protected] for immediate consideration.

The Sr Technical Support Analyst will provide technical support and administration for critical clinical applications/systems used by the client’s Radiology and Oncology diagnostics services group. This position assists with providing access management and white glove support of clinical applications for healthcare providers and their staff. Will be responsible for providing troubleshooting and resolution for transcription software, desktop/laptop hardware, high resolution monitors, network connections, and peripheral devices.

Responsibilities:
Responsibilities will include building desktop images, installing high end graphics cards, installing applications, managing user account access, and setting up/restoring network connectivity

Primary resource for the rollout and set up of new hardware

Responsible for providing tier 1 and 2 troubleshooting of systems and network hardware as well as tier 1 support of software applications

Corrects hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendor
Qualifications
5+years of Desktop Support experience

CompTIA A+ certification required

Ability to work independently and take ownership of IT support tasks from intake through resolution

Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues