APPLICATION ENGINEER

Position Summary:

As an Application Support Engineer you are primarily responsible for overseeing the installation and maintenance of software applications in order to streamline business operations. Your duties will include optimizing software application performance, installing updates, and performing debugging procedures. 

Role & Responsibilities:

• Provide timely and effective technical support for Netсracker's applications and/or products, which includes the following activities:
• Identify, analyze and troubleshoot technical issues; provide workaround to eliminate business impact;
• Ensuring SLA compliance of Netcracker service;
• Work in client’s and/or Netcracker’s ticketing systems and manage issues’ lifecycle;
• Being point of contact to the customer, accept and assess customer’s requests/calls and streamline it according to priorities and contractual obligations;
• Ensure compliance of support operations and process with security laws and restrictions  ;
• Interact with teams involved into support process of complex multi-module Netcracker systems (CRM, Inventory, Service Provisioning, Integrations, Billing, etc.);
• Follow incident and problem management processes (ITIL);
• Work as part of the telecom service providers’ transformation program, providing wide range of services, such as Application Delivery (UAT participation), Application Management, Hosted or Remote Managed Services;

Experience & Requirements:

• Higher technical education;
• 1+ years of experience in support of Software Applications or Products;
• Organizational and coordination skills;
• Responsibility and focusing on results; meet challenging deadlines;
• Good communication and interpersonal skills;
• Knowledge of SQL for querying Databases;
• Strong troubleshooting and problem-solving skills; quick learner;

Strong advantage:

• Knowledge in OSS/BSS solutions and Telco;
• Enterprise software and/or telecommunications background
• Ability to read Java code, Unix basic knowledge

Education:  

• Bachelor’s degree in related field