Application / Production Support

This role requires a wide variety of strengths and capabilities, including:
BS/BA degree or equivalent experience
Total 5-10 year experience in Application or Production Support/SRE or equivalent experience in other roles like Application Development in SDLC processes
Finance domain knowledge will be expected and having specific payments experience will be plus
Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
Mindset to fix problems with automation, tooling and fixes in code level based on requirements.
Working knowledge of development toolset to design, develop, test, deploy, maintain and improves software
Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
Unix (prefer Redhat Linux), Oracle, Java knowledge at intermediate to advanced level
Able to work on issues independently and communicate to management and required stakeholders, both internal and external
Able to write and analyze complex SQL queries and script in various languages such as Python, Bash, Perl, Ksh
Understand complex process flows and trouble shoot issues with partners like Development team and Infrastructure team
Exposure to newer technologies such as Kafka, Micro services, Cassandra is preferred
Exposure to Job Monitoring/Scheduling tools such as Control-M or Autosys preferred
Monitoring tool familiarity such as: Geneos, Splunk, Grafana, App Dynamics, and/or Dynatrace preferred
Experience with DevOps tools, AWS or other Cloud technologies is preferred
A sense of curiosity to future out problems, as well as self-motivation to drive those problems toward solutions
Debugging skills and analytical ability to find the problem and provide resolutions in short timelines
Sound knowledge of the ITIL or Incident, Problem and Change management for Production support
Understanding of data security and controls
Financial services industry/ tech experience is a plus
Ability to work outside of normal hours including participating in a changing/rotational on-call schedule that includes weekends and holidays (as per business needs) is required